FAQ

General Questions

1. What is Madrascart?

Madrascart is an online platform that delivers authentic Indian D2C products—like snacks, calendars, and more—straight to your doorstep in the US and Canada.

2. Where do you source your products from?

We source our products directly from trusted Indian D2C brands to ensure authenticity and quality.

 

Shipping & Delivery

3. Which regions do you deliver to?

We deliver across the United States and Canada.

4. How long does shipping take?

Delivery typically takes 10–15 business days, depending on your location and the time of year.

5. Do you offer free shipping?

Yes, we provide free shipping on orders over $50 USD or $70 CAD.

6. Can I track my order?

Yes, once your order is shipped, you’ll receive a tracking number to monitor your package.

 

Returns & Refunds

7. What is your return policy?

We accept returns for non-food items within 15 days of delivery if the product is unused and in its original packaging. Food items are non-returnable, but refunds may be issued on a case-by-case basis.

8. What if my product is damaged during shipping?

If your item arrives damaged, contact us within 7 days with proof of the damage for a full refund or replacement.

 

Customs & Duties

9. Will I have to pay duties and taxes?

Yes, customers from the US are responsible for any duties or taxes applicable in their country.

10. Can you help with customs clearance?

Yes, we assist with customs clearance to ensure a smooth delivery experience.

 

Orders & Address Changes

11. Can I change my shipping address?

You can update your shipping address within 6 hours of placing the order. After that, changes are not possible.

12. What happens if my order is returned due to an incorrect address?

If an order is returned to us due to an incorrect address, we can reship it for an additional fee. Refunds will not be issued for returned orders.

 

Products & Availability

13. Are all products authentic?

Yes, all our products are officially sourced from India’s most trusted brands to ensure authenticity.

14. What if the product I want is out of stock?

You can sign up for notifications to be alerted when the product is back in stock.

 

Customer Support

15. How can I contact Madrascart for support?

You can reach out to us via email: hello@madrascart.com. Our customer service team is here to assist you.